Frequently Asked Questions

Frequently Asked Questions

What products does Cara Exim export?
  • Cara Exim specializes in the export of high-quality garments, textiles, and handcrafted bags. Our product range includes:

Cara Exim proudly exports to over 30 countries across the globe, including:
• United States
• United Kingdom
• Canada
• Australia
• European Union countries (Germany, France, Italy, Spain, etc.)
• Middle East (UAE, Saudi Arabia, Qatar)
• Asia-Pacific region

We are continuously expanding our global footprint and welcome inquiries from new markets.

We have no fixed minimum order quantity. You can order even a single piece. The price will depend on the quantity ordered.

  • Product Selection: Browse our product portfolio or share your requirements with our team. We will guide you to the best product options for your needs (garments, textiles, handicraft bags, etc.).

  • Quotation: Provide details like quantity, specifications, and destination. We’ll send you a customized price quote based on your requirements.

  • Discussion & Agreement: Our experts discuss product features, pricing, terms, and delivery timelines to ensure complete transparency and satisfaction.

  • Order Confirmation: Once pricing and terms are agreed, we send a proforma invoice and order confirmation.

  • Payment: Make payment through secure methods (bank transfer, LC, or other accepted modes).

  • Processing & Shipment: After payment confirmation, we manufacture/pack your order and organize shipping, keeping you updated throughout the process.

Yes, we offer customization as per buyer requirements including fabric, design, labeling, packaging, and size specifications.

We ensure compliance with all government regulations required for export. Our company holds IEC, GST, and MSME registrations. Additional product or market specific certifications (ISO, OEKO-TEX, BSCI, etc.) can be arranged as per buyer request.

Order processing for regular in-stock items usually takes 2-4 business days. Standard delivery within India typically requires 5-7 business days after dispatch. For international orders, shipping times generally range from 7-15 business days, but can sometimes be longer due to customs clearance, destination country procedures, and shipping carrier delays. In some cases, especially for remote locations or special shipments, delivery may take up to 1-2 months. If your order is customised or in bulk quantity, additional production time is required—manufacturing such orders typically takes 7-21 business days, depending on design complexity and volume. The expected timeline for your order will be shared in your confirmation. Shipping charges are calculated at checkout based on order weight, address, and courier service. After dispatch, tracking details are provided by email, WhatsApp, or SMS. Express delivery may be available for certain destinations upon request. If you need urgent shipping or have specific delivery requirements, please contact our support team. Cara Exim ships domestically and internationally, serving major and remote locations. For assistance with delays, shipment status, or international customs issues, please reach out to our customer support.

We accept multiple secure payment options for your convenience:

  • Credit and Debit Cards (Visa, MasterCard, RuPay, Maestro, etc.)

  • Bank Transfers (NEFT, RTGS, IMPS)

  • UPI & Mobile Wallets

  • Cash on Delivery (for select domestic orders, where permitted)

  • PayPal and International Wire Transfer (for overseas customers)

  • Other major online payment gateways

For bulk or customised orders, advance payment is usually required before processing. If you have any questions about payment or need assistance with a particular method, please contact our support team.

Yes, you can request product samples before placing a bulk order. Sample requests allow you to check product quality, design, and specifications before confirming your full order. Sample charges and shipping fees may apply depending on the product and your location. Please contact our sales team to discuss your sample requirements, availability, and related charges. We recommend confirming sample approval before proceeding with large or customised orders.

Yes, we accept domestic orders within India. Cara Exim supplies products across India and delivers to most major cities as well as remote locations through our reliable logistics partners. Domestic orders can be placed directly through our website or by contacting our sales team. For bulk, customised, or urgent orders, please reach out to our support for personalized assistance and delivery options within India.

If you receive products that are defective, damaged, or not as described, you may request a return within 7 days of delivery. Returned items must be unused, in original packaging, and accompanied by a purchase invoice. Customised or made-to-order items are not eligible for return unless found to be defective or incorrectly supplied. For international orders, return shipping costs may apply. Refunds are processed within 7-14 business days after the returned product is received and inspected, via your original payment method. To start a return, contact our support team with your order details and reason for return. For complete details on eligibility, conditions, and the full return process, please visit our dedicated Return & Refund Policy page.

To get a price quote for your order, simply contact our sales team via email, WhatsApp, or phone with details about the products you’re interested in, including quantity, specifications, customisation requirements, and delivery location. For bulk or customised orders, we will provide a detailed quotation based on your specific needs within 24-48 hours. You can also fill out the inquiry form on our website, and our team will get back to you promptly with pricing and other relevant information.

At Cara Exim, we prioritize quality at every stage of production and delivery. Our products are sourced from trusted manufacturers and undergo strict quality checks before dispatch. We ensure that all garments meet industry standards for fabric quality, stitching, finish, and design accuracy. For customised and bulk orders, we offer sample approvals so you can verify product quality before full production begins. Our quality control team inspects each batch to ensure consistency and adherence to your specifications. If you receive any defective or substandard products, our return and refund policy is in place to resolve the issue promptly.

Yes, Cara Exim offers packaging and labeling services for bulk and customized orders. We can provide standard packaging or customized packaging solutions based on your branding and shipment requirements. For labeling, we can include your brand name, logo, product details, care instructions, and size tags as per your specifications. These services are especially useful for businesses looking to resell products under their own brand. Packaging and labeling charges may vary depending on customization level and order quantity. Please contact our sales team to discuss your specific packaging and labeling needs, and we will provide a detailed quote accordingly.

For international export orders, the following documents are typically required: Commercial Invoice, Packing List, Bill of Lading or Airway Bill, Certificate of Origin, Export Declaration, and GST Invoice. Depending on the destination country and product type, additional documents such as a Letter of Credit, Phytosanitary Certificate, or Quality Inspection Certificate may be needed. Cara Exim handles all export documentation and ensures compliance with customs regulations for smooth international shipping. If you’re placing an export order, our team will guide you through the documentation process and prepare all necessary paperwork on your behalf. For specific country requirements or additional certifications, please contact our export team for detailed assistance.

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