Return & Refunds Policy
At Cara Exim, we are committed to providing quality products and services to our valued customers. This Return and Refund Policy outlines the terms and conditions for returns and refunds for products purchased from us.
Return Eligibility
Products may be eligible for return within 30 days of receipt if: • The product is damaged, defective, or not as described • The product does not meet the specified quality standards • There is a mismatch in the order received versus order placed • Products remain unused, in original packaging with all tags and labels intact Please note that customized or specially ordered products cannot be returned unless they are defective or damaged.
Non-Returnable Items
The following items are not eligible for return: • Perishable goods • Customized or specially manufactured products • Products that have been used, altered, or removed from original packaging • Items purchased during clearance or special sales (unless defective)
Return Process
To initiate a return, please follow these steps: 1. Contact our customer service team within 30 days of receiving your order 2. Provide your order number, product details, and reason for return 3. Our team will review your request and provide return authorization if eligible 4. Pack the product securely in its original packaging 5. Ship the product to the address provided by our customer service team Note: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Refund Policy
Approved refunds will be processed as follows: • Refunds will be issued to the original payment method within 10-15 business days after approval • The original shipping charges are non-refundable unless the return is due to our error • Partial refunds may be granted for items not in original condition or missing components Inspection and Processing: • Our quality team will inspect the product within 7-10 business days • You will be notified via email about the approval or rejection of your return
Damaged or Defective Products
If you receive a damaged or defective product: • Contact us immediately with photographic evidence • We will arrange for a replacement or full refund including shipping costs • In some cases, we may arrange for product pickup at no cost to you
Cancellations
Orders can be cancelled: • Before shipment: Full refund will be issued • After shipment: Standard return policy applies To cancel an order, please contact us immediately with your order details.
For any questions or concerns regarding returns and refunds, please reach out to us through our Contact Us page. We strive to process all returns and refunds efficiently and fairly. Our customer service team is here to assist you throughout the process.